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Customer Support Representative

2 months ago

Houston, Texas, United States Hill-Rom Holdings, Inc. Full time
Job Description

Job Title: Customer Support Representative

Job Summary:

Hill-Rom Holdings, Inc. is seeking a highly skilled Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our patients and healthcare professionals. You will be the primary point of contact for customer inquiries, concerns, and issues related to our medical devices.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with cross-functional teams to resolve complex customer issues
  • Develop and maintain knowledge of our medical devices and their applications
  • Stay up-to-date with product updates, recalls, and other important information
  • Meet or exceed customer satisfaction targets

Requirements:

  • High school diploma or equivalent required
  • Bachelor's degree in a related field preferred
  • 1-2 years of experience in a customer-facing role, preferably in the healthcare industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of medical terminology and devices a plus

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • The chance to work with a leading healthcare company