Field Service Technician

4 weeks ago


Irvine, California, United States Trillium Staffing Full time
Job Title: Field Service Technician

We are seeking a highly skilled Field Service Technician to join our team at Trillium Staffing. As a Field Service Technician, you will be responsible for providing top-notch technical support to our executives and VIPs.

Key Responsibilities:
  • Provide in-office support for executives and VIPs, including phone, chat, email, and other communication.
  • Identify, investigate, and resolve computer software and hardware problems.
  • Guide executives and VIPs through diagnostic and troubleshooting processes.
  • Deploy and support computer hardware for executives and VIPs.
  • Assist with software patch deployment and security tool implementation.
  • Consult with executives and VIPs to determine steps and procedures taken to identify and resolve problems.
  • Apply knowledge of computer software, hardware, network, telephony, database, and procedures to solve problems.
  • Collaborate with team members and resources to research and resolve problems.
  • Coordinate software or hardware vendor services to repair or replace defective products.
  • Maintain knowledge of technological innovations and trends.
  • Maintain and support conference rooms and centralized audio and video solutions.
  • Take the lead on projects, manage project-related tasks, and articulate project status with reports to stakeholders.
Requirements:
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Ability to document or explain technical issues to technical and non-technical customers.
  • Strong analytical and problem-solving skills.
  • Strong time management qualities with the ability to multitask.
  • Proficient with or the ability to quickly learn up-and-coming computer hardware and software technologies.
  • Demonstrate or display leadership capabilities.
Education and Experience:
  • Bachelor's degree in computer science or a related field is highly preferred.
  • At least five years of experience in customer technical support is required.
  • Ability to lift 20 pounds at times required.

Trillium Staffing has been recruiting and placing professionals for over 30 years. Our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium Staffing is an Equal Opportunity Employer.



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