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Technical Support Specialist I
2 months ago
PRIMARY RESPONSIBILITIES:
Deliver outstanding customer assistance through various channels including face-to-face interactions, telephone communications, and electronic correspondence.
Diagnose and resolve issues related to laptops, desktops, tablets, printers, smartphones, and relevant software applications.
Set up and configure operating systems along with necessary applications.
Execute user administration tasks based on predefined roles.
Implement backup and restoration procedures in accordance with established protocols.
Conduct routine maintenance, including repairs and upgrades on organizational technology.
Maintain comprehensive documentation regarding networks, servers, and other IT operations.
Act as a support resource for colleagues, pursuing cross-training opportunities in their areas of expertise, and fulfilling their responsibilities during their absence.
Oversee servers, applications, networks, and other event logs on a daily basis, responding appropriately to any issues that arise.Exhibit excellent verbal and written communication skills.
Demonstrate strong problem-solving abilities.
Participate in IT projects and provide after-hours support as part of an on-call rotation.
Facilitate training sessions on processes for IT personnel and end users.
Undertake additional responsibilities as assigned.
An individual in this role must be capable of effectively executing the essential duties and responsibilities outlined above. Reasonable accommodations may be provided to enable individuals with disabilities to perform the fundamental functions of this position.
The above list represents the essential details necessary to describe the primary functions of the position and should not be interpreted as an exhaustive list of all duties that may be assigned.
CORE VALUES & GUIDING PRINCIPLES:
Core Values and Guiding Principles
Recognizes the importance of internal and external customers
Ensures a safe working environment
Promotes individual growth and development
Exemplifies teamwork and adaptability
Upholds integrity and honesty
Fulfills commitments
Thinks holistically and maintains a consistent purpose
Leads with humility and respects every individual
Focuses on processes, embraces scientific thinking, ensures quality at the source, and strives for excellence.
