Senior Technical Support Specialist
5 hours ago
We are seeking a highly skilled and experienced Sr Service Desk Analyst to join our dynamic team at SECURA. As a key member of our IT Department, you will be responsible for providing exceptional technical support and issue resolution to internal and remote associates.
Key Responsibilities- Provide top-notch customer service and level 1 technical support as a member of our Service Desk team.
- Serve as the initial point of contact within our IT Department, gathering and analyzing information about reported issues to determine the best way to resolve them.
- Participate in the rollout and training of new technology solutions.
- Leverage and create Knowledge Base articles and SOP to resolve known issues.
- Evaluate new technologies within the scope of the team to determine benefit and value in the environment.
- Communicate effectively with all levels of management and staff.
- Promote cross-team relationships with other IT support team members to facilitate fast response.
- Mentor junior Associates.
- Promote and provide a great customer experience.
- Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.
- Strong troubleshooting skills.
- Maintaining, setup and upgrade (when required) desktop applications.
- Excellent verbal, written and/or interpersonal communication skills.
- Advanced level experience and working knowledge with a minimum of five of the following: computer hardware, Windows operating systems, Microsoft Office, Microsoft Active Directory, VDI, telephony, desktop imaging, hardware provisioning, AudioVideo technology and remote user access.
- Strong network experience which includes TCP/IP, VPN, Wi-Fi, and security policies.
- Familiarity with Remote/Home office support challenges.
- Knowledge of project management principles.
- Customer service, soft skills and team interaction are critical to the success of this position.
- Associates or Bachelor's degree in an IT-related field or equivalent work experience.
- 5+ years of related IT experience.
- Analytical and problem-solving skills.
- Highly motivated, organized, and a self-starter.
- Excellent communication skills, both written and verbal.
- Team player and A+ attitude.
- Ivanti experience.
- Microsoft Office, Intune and Azure experience.
- ITIL Foundation Certification.
-
Senior Technical Support Specialist
2 weeks ago
Neenah, Wisconsin, United States SECURA Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Service Desk Analyst to join our dynamic team at SECURA. As a key member of our IT department, you will be responsible for providing exceptional technical support and issue resolution to internal and remote associates.Key ResponsibilitiesProvide level 1 technical support and customer service...
-
Technical Support Specialist
3 weeks ago
Neenah, Wisconsin, United States Brooksource Full timeJob DescriptionBrooksource is seeking a skilled Technical Support Specialist to provide top-notch technical assistance and support to our clients. As a key member of our team, you will be responsible for delivering exceptional customer service and resolving technical issues in a timely and efficient manner.Key Responsibilities:Technical Support: Provide...
-
Senior Technical Support Specialist
3 weeks ago
Neenah, Wisconsin, United States SECURA Insurance Companies Full timeAbout the RoleWe are seeking a highly skilled Sr Service Desk Analyst to join our dynamic team at SECURA Insurance Companies.Key Responsibilities:Provide technical support and issue resolution to internal and remote associatesAssist users of all types and skill levels, including those with varying levels of technical expertiseCollaborate with...
-
Service Desk Technical Support Specialist
2 weeks ago
Neenah, Wisconsin, United States Brooksource Full timeService Desk Technical AnalystBrooksource is seeking a highly skilled Service Desk Technical Analyst to provide top-notch technical support and assistance with corporate infrastructure projects. As a key member of our team, you will work closely with our Senior Manager Service Desk to provide technical support for user assistance in all assigned software...
-
Culinary Support Specialist
4 weeks ago
Neenah, Wisconsin, United States New Perspective Senior Living Full timeCulinary Support SpecialistJob Category: Dining Requisition Number: KITCH004222Job OverviewAs a Culinary Support Specialist, your primary responsibilities will include a variety of cleaning and food management tasks. This encompasses dishwashing, sanitizing kitchen equipment, and ensuring proper rotation of food and supplies in dining areas. This role is...
-
IT Support Specialist
1 week ago
Neenah, Wisconsin, United States Amcor Flexibles, LLC Full timeJob Title: IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team at Amcor. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees across the globe.Key Responsibilities:Provide technical support and assistance to employees via phone, email, and...
-
Senior Technical Lead
4 weeks ago
Neenah, Wisconsin, United States Amcor plc Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Technical Lead to join our team at Amcor plc. As a key member of our R&D team, you will be responsible for leading the development of new products and processes that meet the needs of our customers and drive business growth.Key ResponsibilitiesLead a team of technical experts to design and...
-
Senior Technical Leader
3 weeks ago
Neenah, Wisconsin, United States Amcor plc Full timeJob DescriptionAmcor plc is seeking a highly skilled and experienced Senior Technical Leader to join our team. As a key member of our R&D department, you will be responsible for leading a team of technical experts to develop and implement innovative solutions that meet the needs of our customers and drive business growth.Key Responsibilities:Lead a team of...
-
Medical Support Specialist
2 weeks ago
Neenah, Wisconsin, United States Ascension Full timeAbout Our CommunityAt Ascension Medical Group at Main St OB/GYN, we're dedicated to providing exceptional care and services to our residents. Our beautiful community offers a unique blend of city comforts and cultural opportunities, making it the perfect place to live and work.We're committed to supporting the well-being of our seniors, and we're looking for...
-
Medical Support Specialist
2 weeks ago
Neenah, Wisconsin, United States Ascension Full timeAbout Ascension Medical GroupAt Ascension Medical Group, we're dedicated to providing exceptional care and services to our patients. Our beautiful community offers a unique blend of city comforts and cultural opportunities, making it the perfect place to live and work.We're committed to supporting the well-being of our seniors, and we're looking for a...
-
Medical Support Specialist
5 days ago
Neenah, Wisconsin, United States Ascension Full timeAbout Ascension Medical GroupAt Ascension Medical Group, we're dedicated to providing exceptional care and services to our patients. Our beautiful community offers a unique blend of city comforts and cultural opportunities, making it the perfect place to live and work.We're committed to supporting the well-being of our seniors, and we're looking for a...
-
Medical Support Specialist
2 weeks ago
Neenah, Wisconsin, United States Ascension Full timeAbout Ascension Medical GroupWe are a leading provider of senior living services, dedicated to delivering exceptional care and support to our residents. Our community offers a unique blend of city comforts and cultural opportunities, making it an ideal place to live and work.As a Medical Support Specialist, you will play a vital role in our team, working...
-
Technical Solutions Expert
2 weeks ago
Neenah, Wisconsin, United States Michels Full timeMichels Power, Inc. is a leading power delivery contractor in the United States. We are seeking a Technical Solutions Specialist to join our team. As a Technical Solutions Specialist, you will provide technical support and guidance to internal and external customers. You will work with various stakeholders to understand their business needs and deliver...
-
Technical Solutions Expert
6 days ago
Neenah, Wisconsin, United States Michels Full timeUnlock Your Potential as a Technical Solutions SpecialistAt Michels Power, Inc., we're committed to delivering exceptional electrical infrastructure projects that power the nation. As a Technical Solutions Specialist, you'll play a vital role in providing technical support and guidance to our internal and external customers.Key Responsibilities:Collaborate...
-
Senior Marketing Professional
3 weeks ago
Neenah, Wisconsin, United States Parkside Senior Living Full timeJob Title: Senior Marketing ProfessionalAbout the Role:Parkside Senior Living is seeking a highly skilled Senior Marketing Professional to join our team. As a key member of our marketing department, you will be responsible for developing and implementing marketing campaigns to promote our assisted living communities.Key Responsibilities:Marketing Campaign...
-
Senior Marketing Professional
6 days ago
Neenah, Wisconsin, United States Parkside Senior Living Full timeMarketing Director OpportunityParkside Senior Living is seeking a highly skilled Marketing Director to lead our marketing campaigns and strategies. As a key member of our team, you will be responsible for analyzing market trends and competition, collaborating with cross-functional teams, and traveling within the area to find leads and make connections with...
-
Neenah, Wisconsin, United States Eclipse Solutions Full timeUnlock Your Potential as a Nuclear Medicine SpecialistEclipse Solutions is a leading provider of medical recruitment services, and we're excited to offer a unique opportunity for a Senior Physician in Nuclear Medicine to join our team.As a specialist in nuclear medicine, you'll have the chance to work with a nationwide market leader and leverage our...
-
Senior Marketing Professional
4 weeks ago
Neenah, Wisconsin, United States Parkside Senior Living Full timeJob Title: Senior Marketing ProfessionalAbout the Role:Parkside Senior Living is seeking a highly skilled Senior Marketing Professional to join our team. As a key member of our marketing department, you will be responsible for developing and implementing marketing campaigns to promote our assisted living communities.Key Responsibilities:Marketing Campaign...
-
IT Support Specialist
3 weeks ago
Neenah, Wisconsin, United States Amcor Flexibles, LLC Full timeJob DescriptionThe Technical Support Analyst is responsible for the IT infrastructure and day-to-day IT support of Amcor Flexibles, LLC plants and office sites.Key Responsibilities:Perform analysis, diagnose and resolve desktop problems for end users and recommend and implement corrective solutions for Amcor Flexibles, LLC sites.Install, configure, test,...
-
Technical Solutions Expert
1 week ago
Neenah, Wisconsin, United States Michels Full time{"title":"Technical Solutions Specialist","description":"Empowering the Power GridAt Michels Power, Inc., we're committed to strengthening our nation's power grid. Our team of experts works tirelessly behind the scenes to ensure reliable electrical service for everyday life.We're one of the largest and most sought-after power delivery contractors in the...