Automotive Service Operations Leader

2 weeks ago

Denton, Maryland, United States Preston Automotive Group Full time
Job Overview

The Preston Automotive Group is dedicated to delivering superior vehicle maintenance and repair solutions to our esteemed clientele. Our commitment to excellence is reflected in our highly skilled workforce and state-of-the-art facilities. We are currently seeking an experienced and proactive Automotive Service Operations Leader to join our team and contribute to our mission of providing outstanding automotive services.

Role Summary: In the capacity of Service Operations Leader, you will be instrumental in managing the daily functions of our service division. Your key duties will encompass supervising the service personnel, upholding exceptional quality standards, and ensuring unparalleled customer satisfaction. Your leadership will be essential in propelling our business forward and cultivating a constructive workplace atmosphere.

Primary Responsibilities

  • Oversee and guide a team of automotive technicians and service consultants.
  • Enhance workflow within the service division to guarantee effective service execution.
  • Ensure customer contentment by promptly addressing inquiries and resolving concerns.
  • Implement safety measures and guarantee adherence to industry regulations.
  • Evaluate performance indicators to improve departmental efficiency and profitability.
  • Collaborate with other divisions for seamless operational synergy.
  • Maintain precise records of service history, repairs, and inventory management.
  • Educate and develop staff to elevate their skills and expertise.
  • Stay informed on industry developments and technological innovations.
  • Manage budgeting, cost management, and financial outcomes of the service division.
  • Ensure compliance with company policies and procedures among all team members.

Employee Benefits

  • Attractive compensation package.
  • Comprehensive medical, dental, and vision insurance options.
  • 401(K) retirement plan with employer matching.
  • Generous paid time off program, including a special day off for your birthday.
  • Employee discounts on vehicle purchases and services.
  • Continuous training and professional development opportunities.
  • Potential for career advancement and growth.

About Our Organization

The Preston Automotive Group has been a prominent player in the Delmarva region since 1975, boasting a diverse portfolio of 11 brands across 15 locations. Our strong family-oriented culture and active community engagement distinguish us as an employer. We prioritize internal growth and offer leadership training as part of our commitment to employee development.

Qualifications:

  • Alignment with Preston Automotive Group Core Values: Integrity, Teamwork, Personal Growth, Attention to Detail, and Community.
  • Preferably 5+ years of experience in automotive service management.
  • Proven leadership and team management capabilities.
  • Excellent communication and customer service skills.
  • In-depth knowledge of automotive systems, diagnostics, and repair methodologies.
  • Proficient in automotive service software and tools.
  • Experience in budgeting and financial oversight.
  • ASE certification or equivalent is advantageous.
  • Strong problem-solving and decision-making skills.
  • Commitment to safety and compliance standards.
  • A genuine passion for the automotive sector and customer satisfaction.
  • Valid driver's license with a clean driving record.
  • High school diploma or equivalent educational background.

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