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Customer Service Representative

1 month ago

Austin, Texas, United States LOOP Mobility, Inc. Full time
Role Overview

At LOOP Mobility, Inc., we're committed to creating fair and equitable car insurance. As a licensed Customer Care Specialist, you'll be part of our mission-driven Support team, handling customer inquiries and helping policyholders with their policy needs. You'll be delighting customers over the phone or via chat, collaborating with other Reps and Specialists, and assisting with ad-hoc projects & duties.

Responsibilities

Handle calls and chats
Process policy endorsements, billing requests, track and follow-up on outstanding items.
Communicate with team members, and escalate items and issues when appropriate.

Requirements

Active Property & Casualty license
3 or more years of Property & Casualty insurance experience
Strong verbal and written communication skills and ability to provide and accept constructive feedback
Insurance policy support, rating or policy lifecycle experience
Knowledge of underwriting guidelines is helpful
Attention to detail and strong personal time management skills
Ability to work independently and remotely
Excellent computer and software skills (Google Suite, Slack, Zendesk, etc.)

Benefits

Hourly Rate: $24.04 - $25.00
Employee Stock Options
Health, dental and several ancillary benefits to choose from
Matching 401K
Flexible PTO
Fourteen Weeks Paid Family Leave