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Customer Service Retail Specialist

2 months ago

Garden City, Michigan, United States The UPS Store Full time
Job Overview:

As a Retail Sales Associate at The UPS Store, you will represent our establishment, engaging with clients to deliver exceptional service and tailored solutions. Your role will encompass a variety of tasks, from shipping and packing to printing and mailbox services, ensuring that our customers receive the highest level of assistance.

Position Summary:

In this position, you will interact with customers, providing them with expert advice on our offerings and helping them find the right solutions for their needs. Your contributions will be essential in maintaining customer satisfaction and loyalty.

Store Operations:

Our store operates with flexible hours, allowing for a balanced work-life experience.

Key Duties:
  • Welcome and assist customers with enthusiasm, fostering trust and loyalty to drive sales.
  • Offer knowledgeable guidance on our products and services, delivering customized solutions.
  • Manage shipments, ensuring secure packing and accurate documentation for seamless transactions.
  • Utilize printing and copying equipment to produce high-quality results efficiently.
  • Handle mail and packages with precision and care.
  • Maintain a tidy and organized store environment to uphold brand standards.
  • Collaborate with colleagues to meet sales objectives and contribute to the store's success.
  • Engage in ongoing training and development opportunities to enhance your skills and career growth.
Benefits:
  • Flexible scheduling with no late-night shifts.
  • Comprehensive training and continuous support for your professional development.
  • Sick leave benefits.
  • Dental and vision coverage.
  • 401K Retirement Savings Plan with employer matching.
  • Opportunities for career advancement within our multi-location structure.
  • Uniforms provided.
  • Employee discounts available.
  • Paid parking benefits.
Qualifications:
  • 1 to 2 years of experience in a customer-facing retail role is preferred.
  • Availability to work weekends as needed.
  • Ability to lift items weighing over 40 pounds.
  • Strong communication and teamwork abilities.
  • Capacity to manage multiple tasks in a fast-paced setting.
  • Attention to detail with a focus on accuracy and quality.
  • Proficient in computer skills, including Microsoft Office and POS systems.
  • Strong verbal and written communication skills, including spelling and math proficiency.
Compensation:

The hourly wage is determined based on skills and experience, with a range of $16.00 to $18.00 per hour.