Customer Service Representative

1 day ago


New York, New York, United States Parker Hannifin Full time

Job Title: Remote Customer Service Representative

Job Type: Full-Time/Part-Time, Remote

Location: Remote (Work from Home)

About the Role:

We are seeking a detail-oriented, enthusiastic, and customer-focused Remote Customer Service Representative to join our team at Parker Hannifin. In this role, you will be the first point of contact for our customers, helping them with inquiries, resolving issues, and providing exceptional service.

Key Responsibilities:

  • Respond promptly to customer inquiries via various communication channels.
  • Provide accurate information about products, services, and policies.
  • Assist customers in troubleshooting and resolving any issues they may encounter.
  • Process orders, returns, and exchanges efficiently.
  • Maintain detailed and accurate customer records in our CRM system.
  • Work closely with other teams to ensure a seamless customer experience.
  • Continuously identify and suggest improvements in processes to enhance customer satisfaction.
  • Stay updated on product knowledge and company policies to better serve customers.

Requirements:

  • Proven experience in a customer service or support role (remote experience is a plus).
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-first mindset.
  • Ability to manage multiple tasks and work efficiently in a fast-paced environment.
  • Self-motivated with the ability to work independently.
  • Comfortable using CRM software, helpdesk tools, and online communication platforms.
  • Reliable internet connection and a quiet, dedicated workspace.

Benefits:

  • Competitive salary with performance-based bonuses.
  • Flexible working hours.
  • Work-from-home convenience.
  • Opportunities for career growth and development.
  • Training and support to enhance your skills.

About Parker Hannifin:

Parker Hannifin is a leading global provider of motion and control technologies. We are committed to delivering exceptional customer service and support to our customers.



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