Operations Services Supervisor

3 weeks ago


South Hill, Virginia, United States First Citizens Bank Full time
Operations Services Supervisor

First Citizens Bank is seeking a highly skilled Operations Services Supervisor to join our team. As a key member of our branch operations team, you will be responsible for ensuring the smooth operation of our branch locations.

Key Responsibilities:

  • Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
  • Research and resolve transaction/cash discrepancies
  • Hiring, supervision, and performance management of service line associates
  • Processing transactions accurately and efficiently
  • Facilitating customer awareness and education of bank services, including digital banking capabilities
  • Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Requirements:

  • Bachelor's Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management
  • High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management
  • Preferred Area of Experience: Management or supervisory experience
  • Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations Management

What We Offer:

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits



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