Operations Services Supervisor
3 weeks ago
First Citizens Bank is seeking a highly skilled Operations Services Supervisor to join our team. As a key member of our branch operations team, you will be responsible for ensuring the smooth operation of our branch locations.
Key Responsibilities:
- Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
- Research and resolve transaction/cash discrepancies
- Hiring, supervision, and performance management of service line associates
- Processing transactions accurately and efficiently
- Facilitating customer awareness and education of bank services, including digital banking capabilities
- Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Requirements:
- Bachelor's Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management
- High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management
- Preferred Area of Experience: Management or supervisory experience
- Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations Management
What We Offer:
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits
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