Senior IT Support Specialist

4 days ago

Norfolk, Nebraska, United States Hispanic Technology Executive Council Full time

About the Role

This position supports the Hispanic Technology Executive Council's IT operations and provides on-site technical support. The successful candidate will be responsible for acting as the primary IT support for the organization, which may include some after-hours and weekend activities.

What IT Client Support Contributes to the Hispanic Technology Executive Council

The IT department oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers IT solutions and strategies that enable operations and drive business value.

Responsibilities

  • Demonstrates knowledge of client and warehouse/manufacturing hardware, software, operating systems, network configuration, server interaction, diagnostics, and troubleshooting.
  • May assist with the resolution of advanced issues, including legacy hardware, manufacturing, and PLC systems.
  • Installs, removes, configures hardware, software, and applications.
  • Replaces and rebuilds hardware components as needed.
  • Documents current software and processes to work as an intermediary to other support teams.
  • Confers with end-users, technology teams, and vendors to resolve incidents and fulfill requests.
  • Provides support via in-person, phone, or remote methods.
  • Ability to work independently or via a team collaboration process.
  • Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
  • Partners with end-users to correlate business requirements to technology solutions (strong business acumen).
  • Prioritizes effectively and escalates as needed.
  • Responds to customer needs and services as assigned.

Qualifications

  • Two-year degree in Computer Science, related field, or equivalent work experience preferred.
  • 2+ years of experience in a related field preferred.
  • Experience supporting multi-platform environments, including Windows 7, Windows 10, Windows 11, Citrix Environment, Microsoft W365, Android, and iOS preferred.
  • Good understanding of network topologies: Ethernet, Wireless, Segmentation, and TCP/IP protocols preferred.
  • Detailed knowledge of PC hardware, operating systems, network configuration, server interaction, diagnostics, and troubleshooting.
  • Working knowledge of configuration and troubleshooting of warehouse technologies, such as laser printers, Zebra printers, wearable/handheld terminals, iPads, and scanners.
  • Knowledge of PLC support and virtualization software a plus.
  • Prior support of manufacturing processes recommended.
  • Strong analytical, problem-solving, organizational, and planning skills.
  • Excellent verbal and written communication skills.

What is Expected of You and Others at This Level

  • Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks.
  • Works on projects of moderate scope and complexity.
  • Identifies possible solutions to a variety of technical problems and takes actions to resolve.
  • Applies judgment within defined parameters.
  • Receives general guidance, may receive more detailed instruction on new projects.
  • Work reviewed for sound reasoning and accuracy.

Compensation and Benefits

The salary range for this position is $26.60 per hour to $38.10 per hour. Cardinal Health offers a wide variety of benefits and programs to support health and well-being, including medical, dental, and vision coverage, paid time off, health savings account, 401k savings plan, access to wages before payday, flexible spending accounts, short- and long-term disability coverage, work-life resources, paid parental leave, and healthy lifestyle programs.

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