Emergency Support Counselor

6 days ago


Olympia Fields, Illinois, United States AUNT MARTHAS HEALTH AND WELLNESS INC Full time
About the Opportunity
Aunt Martha's Health and Wellness INC is seeking a skilled Crisis Resolution Specialist to join our team. As a key member of our crisis line, you will provide essential support and guidance to individuals in need. This role requires strong communication and interpersonal skills, as well as the ability to multitask and work in a fast-paced environment. You will also participate in ongoing quality improvement efforts and contribute to the growth and development of our crisis line.

Responsibilities
- Taking incoming calls and providing supportive guidance
- Completing initial clinical assessments and determining the next level of service
- Dispatching referrals in a timely manner and making subsequent follow-up calls as needed
- Ensuring quality and integrity of data entry
- Participating in ongoing quality improvement efforts and contributing to the growth and development of our crisis line

Requirements
- Bachelor's degree in human services or related field
- 1-year prior experience in social services
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving skills and ability to make sound decisions in high-pressure situations
- Familiarity with HIPAA laws and regulations

What We Offer
- Competitive salary: $45,000 - $55,000 per year
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Comprehensive benefits package, including health, dental, and vision insurance
- Paid time off and holidays

Apply Today
If you are passionate about delivering exceptional care and support to those in need, we encourage you to apply for this rewarding opportunity.

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