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IT Support Specialist Level II
1 month ago
ADS Technology is seeking a skilled IT Support Specialist Level II to provide timely and reliable support for businesses in South Florida. The ideal candidate will have 4 years of experience in support specialist or Help Desk related support, as well as 4 years of operating systems experience (Windows Server and workstations).
Responsibilities:
Provide onsite and remote support for multiple clients
Troubleshoot and resolve technical issues in a professional manner
Escalate support requests to Support Level I as needed
Collaborate with 3rd party vendors to resolve new client issues
Work from home in a quiet area with Internet access if needed
Requirements:
4 years of experience in support specialist or Help Desk related support
4 years of operating systems experience (Windows Server and workstations)
Network experience (4 years); ability to manage, maintain, troubleshoot and support simple network issues
Experience designing, installing and supporting networks in multiple environments for various clients
Microsoft Certificates a plus
Strong proficiency and understanding in Windows Domain workstation software installation and support
Advance knowledge of Microsoft Office applications
Demonstrated experience implementing IT projects
Strong computer analysis and diagnostic skills with the ability to implement quick and effective solutions to network problems
Proven dedication to enabling continuous operations
Strong interpersonal and relationship-building skills, conducive to team development
Excellent verbal and written communication skills
Must possess a valid driver's license and car as driving to client locations is required
Working Conditions:
70% of the work will be performed at client locations where workspace conditions will vary. Must be able to lift, carry, and reposition all parts of user workstations, network appliances, and printers. There will be consecutive hours spent sitting in front of a computer monitor, utilizing a keyboard and mouse. Some work may be done from home and will necessitate a dedicated quiet workspace with internet access and Internet port available for work phone (Provided by ADS) and laptop to remote client PC's and Server is also necessary.
Company Description:
ADS Technology provides timely and reliable IT support for businesses in South Florida, with consultants that are trained in the latest information technology solutions so that our clients can benefit from the best practices in the industry, and in not have to hire a full-time IT person or team. ADS is now expanding its Security and Cabling department, as well as expanding its helpdesk/networking group.
