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Service Desk Support Specialist

4 weeks ago

Lemont, Pennsylvania, United States NTT DATA Full time

Service Desk Support Specialist Job Summary

We are seeking a highly skilled Service Desk Support Specialist to join our team at NTT DATA. As a Service Desk Support Specialist, you will be responsible for providing exceptional technical support to our customers via phone, email, and chat.

Key Responsibilities:

  • Provide Tier I/II contact and incident resolution to customers with hardware, software, and application problems.
  • Develop, document, and maintain knowledge base for incident resolution and request fulfillment using ServiceNow or equivalent.
  • Install, maintain, and deploy enterprise-wide software, and assist with fine-tuning system performance.
  • Provide input and update to standard operating procedures.
  • Participate in the organization's change management process.
  • Provide excellent customer service.
  • Participate in after-hour and weekend on-call rotation shifts.

Requirements:

  • 1+ years documented IT Service experience in an enterprise environment and a minimum of a bachelor's degree in a relevant area of study.
  • 1+ years of progressive experience in the field of Information Technology, Service Desk Support, Provide Tier I/II system administration, contact and incident resolution for hardware, software, and applications.
  • 1+ years administrative knowledge of Microsoft Active Directory, Exchange, System Center Configuration Manager (SCCM).

Desired Qualifications:

  • IT Certifications: HDI Support Center Analyst, Service Desk, MCITP, MCSA, MCA, RedHat, Linux, CompTIA IT related certification or equivalent or ability to attain within 3 months of your hire date.
  • DoD 8140 Security Certification.
  • ITIL v4 certification or ability to attain within 3 months of your hire date.
  • Endpoint security, DNS, DHCP, and IP experience.
  • Experience with email systems, Networking, VPN.
  • Proven ability to use scripting language (BASH, PowerShell, etc.).
  • Experience with Service Desk Incident Management Processes.
  • Experience with ITSM, Ticket Management, and ITSM tools such as ServiceNow or equivalent.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.

We are a Global Top Employer, with diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity.

We are one of the leading providers of digital and AI infrastructure in the world.

NTT DATA is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive environment for all employees.