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Vision Care Expert
2 months ago
About the Role
AEG Vision is seeking a highly skilled Optician to join our team. As an Optician, you will play a critical role in ensuring our patients receive exceptional eye care and customer service.
Key Responsibilities
- Deliver outstanding patient experiences by providing personalized recommendations for eyewear and eye care services.
- Develop and maintain a loyal customer base through exceptional customer service and referrals.
- Stay up-to-date on the latest industry products, procedures, and technologies to provide expert advice to patients.
- Manage patient calls and orders, ensuring timely and accurate communication.
- Assist patients in selecting frames, lenses, and lens treatments, taking into account their specific needs and preferences.
- Provide education on proper eyeglass and contact lens care to patients.
- Collect and interpret patient data, including eye and face measurements, to ensure proper fit and vision correction.
- Collaborate with optometrists and ophthalmologists to interpret prescriptions and create work orders for lab technicians.
- Follow up on pending orders, verifying timely delivery and communicating with patients as needed.
- Dispense glasses, inspecting for proper fit and quality, and making adjustments as necessary.
- Perform eyewear adjustments and repairs using various tools and techniques.
- Maintain a clean and organized workspace, adhering to company standards and regulations.
- Restock retail displays and merchandise, ensuring a visually appealing store environment.
- Provide expert advice on product issues, analyzing problems and answering patient questions accurately.
- Collaborate with technicians, front desk associates, managers, and optometrists to ensure seamless patient care.
- Sell miscellaneous products, such as cleaners, contact lens supplies, and sunglasses.
Requirements
- High School Diploma or equivalent.
- Minimum one year of experience working as an Optician, preferably in a retail or optical setting.
- Experience with HIPAA requirements is a plus.
- Strong organizational skills, attention to detail, and excellent communication skills (verbal and written).
- Excellent customer service skills and a pleasant demeanor, with experience in sales a plus.
- Manual dexterity and hand-eye coordination.
- Dependability and punctuality.
- Ability to lift up to 30lbs, bend, kneel, and stand for up to 8 hours a day.
Physical Demands
This role requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
Travel Requirements
Negligible.