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Automotive Service Expert

1 month ago

Aurora, Colorado, United States Gerald Auto Group Full time
Job Description

We are seeking a skilled Automotive Service Expert to join our team at Gerald Auto Group. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of care.

Key Responsibilities:

  • Greet service department customers promptly and courteously
  • Listen to customers and clearly translate repair needs to techs
  • Upsell additional services using low pressure, high integrity methods
  • Provide accurate repair/maintenance estimates
  • Adhere to policies on vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Sell and manage extended warranties
  • Inspect repair quality and ensure all work is complete
  • Notify customers when vehicles are ready for pick up
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Keep Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits:

  • 401K retirement savings plan with match and profit sharing
  • Medical, Dental, Vision, STD, and Life insurance options
  • Paid vacation, PTO, and holidays

About Gerald Auto Group:

We have been serving the Chicago area since the mid-1930s and pride ourselves on providing exceptional customer service. Our team is dedicated to ensuring that our customers receive the highest level of care and attention. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.