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Retail Key Holder

2 months ago

Newport Beach, California, United States Rhone Apparel Inc Full time
About the Role

The Retail Key Holder will be the face of Rhone Apparel Inc. at our Fashion Island location, ensuring that every customer has a positive and comfortable experience. As an ambassador of our brand, you will embody our principles of Gritty, Responsible, Evolving, Authentic, and Team Centered.

Key Responsibilities
  • Customer Service: Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions.
  • Mentorship: Mentor team members by being visible and setting an example for what great customer experience and product knowledge looks like.
  • Feedback and Recognition: Deliver in-the-moment feedback and recognition to Retail Sales Associates as needed, both new and tenured.
  • Employee Culture: Foster and support a productive employee culture.
  • Feedback Gathering: Gather feedback from customers, store team members, and via observation to report to store management team.
  • Results-Oriented: Deliver results while putting the customer first and applying an omni-channel mindset.
  • Relationship Building: Build relationships with customers, team members, and business partners.
  • Product Knowledge: Be a Rhone product knowledge expert educating customers on features and benefits.
  • Product Recommendations: Assess the customer's individual needs providing product recommendations.
  • Store Presentation: Maintain presentation of the sales floor, product, signage, and displays in accordance with Rhone's visual merchandising standards.
  • Shipping and Receiving: Work with store management to ensure shipping and receiving are processed in accordance with Company standards.
  • Stockroom Maintenance: Maintain a neat and organized stockroom in accordance with Rhone's organizational standards.
  • Initiative: Take initiative by jumping in on any task, asking questions, and sharing ideas.
  • Inclusive Behavior: Demonstrate inclusive behavior across team and customers.
Requirements
  • Interpersonal Communication: Strong interpersonal communication and customer service skills.
  • Organizational Skills: Strong organizational, time management, and multitasking skills.
  • Positive Attitude: A positive attitude and an upbeat personality.
  • Technology Skills: The ability to utilize technology effectively and engage with customers and your team to meet goals.
  • Learning Ability: The willingness to learn, be open to feedback, and take action as required.
  • Procedural Knowledge: Ability to learn procedural knowledge acquired through on-the-job training.
  • Customer Interaction: Ability to handle customer interactions and potential issues/concerns courteously and professionally.
  • Team Environment: Ability and desire to work in a tight-knit team environment.
Additional Requirements
  • Availability: Willing to work a flexible schedule including evenings, weekends, and holidays.
  • Shift Commitment: Available to work a minimum of 3 4-hours shifts per week.
  • Punctuality: Must adhere to scheduled shifts with punctuality.
  • Lifting Ability: Ability to lift 25 pounds.
  • Physical Demands: Comfortable climbing ladders, moving around regularly, and standing for extended periods.
  • Age and Authorization: Must be legally authorized to work in the United States and must be 18 years of age or older.