IT Support Specialist

5 days ago


Saint Clair Shores, Michigan, United States Solaris Health Holdings LLC Full time
IT Support Technician

We are seeking a detail-oriented and organized help desk employee to join our growing team at Michigan Institute of Urology.

Key Responsibilities:
  • Provide technical assistance and support to MIU physicians and employees with computer systems, hardware, and software issues.
  • Assist patients access their patient portal account.
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk by phone, email, and chat.
Requirements:
  • High School Diploma or higher education.
  • Proven experience as a Help Desk Technician or other customer service role.
  • Ability to remotely diagnose and resolve basic computer/technical issues.
  • Excellent communication and "customer service" skills.
  • Keen attention to detail, memory of patterns, and interest in problem-solving.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Familiarity with Microsoft 365 products preferred.
  • Must be able to travel to various MIU locations.
  • Must be able to routinely lift boxes and IT equipment as necessary.


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