Revenue Cycle Analyst

2 weeks ago

Escondido, California, United States Neighborhood Full time
About Neighborhood

Neighborhood is a private, non-profit 501(C)(3) community health organization dedicated to improving the health and happiness of the communities we serve. Our mission is to provide quality care to all, regardless of situation or circumstance.

Job Summary

We are seeking a highly skilled Revenue Cycle Analyst to support our management team in maintaining, improving, processing, and evaluating the billing and collection of accounts receivables (AR) and/or resolving complex payer issues. This role will provide staff training, perform analytic assessments, generate reports, and provide operational support on all aspects of the revenue cycle.

Key Responsibilities
  • Plan and coordinate assigned projects to ensure stated goals and objectives are accomplished.
  • Research and compile revenue cycle-related information for special projects.
  • Assist with the development of billing office policies, procedures, and guidelines.
  • Analyze AR reports to identify problems on accounts and create/monitor projects based on findings with appropriate teams, including researching the accounts/trends and taking appropriate actions to promote reimbursement.
  • Facilitate revenue cycle operations trainings for trainees, including software and tools used in the revenue cycle process.
  • Measure and evaluate progress and effectiveness of trainings provided to trainees, including drafting trainee performance reports for management.
  • Advise management on matters impacting the revenue cycle operations, including providing enhancement and remedial recommendations.
  • Conduct audits as assigned by the Revenue Cycle Manager.
  • Serve as a subject matter expert regarding the revenue cycle process for Billing Supervisors/Managers, Site Managers, Directors, CFO, and other staff.
  • Provide vendor oversight for timeliness and reimbursement reconciliation.
  • Coordinate meetings with management to review any trends or discrepancies with revenue cycle process.
  • Emphasize, demonstrate, promote, and adhere to excellent customer service skills, including professionalism, confidentiality, and proper etiquette.
  • Impact patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy.
  • Operate to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders.
  • Establish and maintain an action plan to improve the front office training program.
  • Develop strong relationships with Learning & Development and Operations and Billing Departments to improve workflows and receive feedback.
  • Work with Front Office Supervisors and Managers to ensure monthly ongoing front office trainings are implemented.
  • Monitor the operation of systems to ensure effective delivery of front office and billing operations.
  • Serve as a resource for staff regarding policies, procedures, various funding sources, and others related front office items.
  • Maintain confidentiality in all aspects of client, staff, and company information.
  • Function at the highest level according to credentials and competencies.
  • Contribute to the success of the organization by participating in quality improvement activities.
  • Cooperate in accomplishing department goals and objectives.
Qualifications
  • Bachelor's degree or equivalent combination of education and experience.
  • Five years' medical or FQHC billing experience required.
  • Two years' project management experience preferred.
  • Certification from National Committee on Quality Assurance (NCQA) preferred.
Additional Qualifications
  • Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills.
  • Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
  • Knowledgeable about and experience with project management, principles, and practices of organization, planning, records management, and general administration.
  • Ability to analyze, assess, and make problem-solving decisions.
  • Ability to successfully manage multiple tasks simultaneously.
  • Excellent planning and organizational ability.
  • Ability to work as part of a team as well as independently.
  • Ability to work with highly confidential information in a professional and ethical manner.
Physical Requirements
  • Ability to lift/carry 10 lbs/weight.
  • Ability to stand for long periods of time.
Salary Range

$70,200-$91,520 depending on experience.

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