Customer Service Representative

6 days ago


Ware, Massachusetts, United States Bio-Rad Laboratories Full time
Job Title

"Customer Service Representative"

About the Job

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales organization, you will be responsible for supporting clients in the dedicated region and ensuring their orders are processed accurately.

In this role, you will be the primary contact for customers and commercial teams, providing excellent customer care and responding to inquiries via phone and email. You will also support sales teams with their inquiries and process operational customer complaints.

You will contribute to identifying and implementing process improvements, enhance customer experience through accuracy and responsiveness, hit targets set for service level agreements, and minimize audit risk exposure.

This is an exciting opportunity to join a dynamic team and make a real impact on our business.

About the Role
  • Provide exceptional customer service and support to clients in the dedicated region
  • Process orders accurately and efficiently
  • Respond to customer inquiries via phone and email
  • Support sales teams with their inquiries
  • Identify and implement process improvements

Please note that we offer a competitive salary and benefits package.



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