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Deputy Director, Home Energy Assistance Program
2 months ago
We are seeking a highly skilled and experienced professional to serve as the Deputy Director of the Home Energy Assistance Program (HEAP) at the City of New York. The successful candidate will be responsible for directing the day-to-day activities of the HEAP staff, ensuring the agency's requirements are met for opening, reopening, denying, closing, and changing benefit entitlements, and reporting identified program gaps to the director and supervisors.
Key Responsibilities- Direct and coordinate the day-to-day activities of the HEAP staff involved in the establishment of benefits and the resolution of matters relating to HEAP benefits.
- Ensure the agency's requirements are met for opening, reopening, denying, closing, and changing benefit entitlements to prevent loss of eligible benefits.
- Report identified program gaps to the director and supervisors to address shortfalls in the program administration of benefits and services.
- Manage the HEAP line emergency assistance program, ensuring adequate staffing to assist clients in emergency situations and timely resolution of issues.
- Oversee the administrative processing of temp hiring, development, scheduling, and allocation of staffing needs.
- Communicate effectively with staff at all levels to ensure that the agency's goals and mission of provision of benefits and services are met in a timely and efficient manner.
- Work with CBO out-stationed staff who determine eligibility for HEAP benefits to ensure that all individuals who qualify will receive benefits timely.
- Ensure compliance with mandated signage being properly posted in locations staffed by HEAP representatives.
- Act as liaison to the various internal and external partners, including but not limited to: Fair Fares, Information Technology Services (ITS), Social Security Administration (SSA), and Office of Temporary and Disability Assistance (OTDA).
- Advise program leadership on all activities of HEAP, providing informational reports, identifying issues of concern from internal and external entities, creating corrective action plans, and in consultation with the Director and ADC making policy determinations for the direction of the program.
- Evaluate legality and appropriateness of case actions to ensure adherence to Federal, State, and agency regulations by conducting management audits of operating routines, methods, and processes for HEAP grants.
- Oversee proper referrals to the OTDA, where appropriate, and in consultation with appropriate staff, make inquiries to outside agencies and vendors as needed.
- Manage and ensure accuracy and timelines of information entered on centralized computer systems for the electronic generation of HEAP benefits.
- A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment-related services or economic support services to persons in need, at least eighteen months of which must have been in a supervisory or managerial capacity.
- Or a four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to the above, at least eighteen months of which must have been in a supervisory or managerial capacity.
- Or education and/or experience equivalent to the above, with college credits from an accredited college or university substituted for experience on the basis of 30 semester credits for one year of work experience.
