Floor Ambassador III

3 days ago


Washington DC USA, United States Canon USA & Affiliates Full time
Job Summary

We are seeking a highly skilled and experienced Floor Ambassador III to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients and staff.

Key Responsibilities
  • Provide high-level hospitality and customer service to clients and staff
  • Supervise and oversee all services contracted by clients at assigned sites
  • Train and mentor new employees on job duties and cross-training of current staff
  • Resolve conflicts or issues that may arise among employees or between clients and staff
  • Manage status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
  • Interface with clients, operations team, and corporate departments as necessary
Requirements
  • High school diploma or equivalent
  • 2+ years' experience working in hospitality/concierge setting, including mailroom/copy experience or professional office environment
  • Thorough knowledge of all metering, weighting, logging, and other shipping procedures
  • Proficient computer skills
  • Excellent customer service, professional attitude, and appearance
  • Strong communication skills, oral and written
  • Proven ability to remain calm under pressure, good work ethic, sound judgment with good problem-solving abilities
What We Offer
  • Competitive pay and benefits
  • Comprehensive training and development programs that prepare employees to advance from within
  • A company focused on creating a positive work and client environment
  • Employee discounts on entertainment, products, and services nationwide

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