Store Operations Manager

2 days ago


Lansing, United States Eastern National Full time
About the Role

We are seeking a Store Operations Manager to join our team at New River Gorge National Park. As a key member of our retail operations, you will be responsible for managing store sales and profitability goals, ensuring excellent customer service, and promoting a positive work environment.

Job Summary

This is an exciting opportunity to work in a mission-driven organization that values education, service, collaboration, sharing, and excellence. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.

Responsibilities
  • Operations Management: Manage store sales and profitability goals, monitor inventory levels, and maintain accurate records.
  • Customer Service: Provide exceptional customer service, respond to customer inquiries, and resolve issues promptly.
  • Team Leadership: Supervise and motivate a team of sales associates, provide training and development opportunities, and promote a positive work environment.
  • Visual Merchandising: Restock shelves, create visually appealing displays, and maintain store appearance.
Requirements
  • Experience: Minimum one year's experience in retail management, preferably in a national park or visitor center setting.
  • Skills: Excellent communication and interpersonal skills, strong leadership abilities, and proficiency in Microsoft Office Suite.
  • Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer
  • Competitive Salary: $60,000 - $70,000 per annum, depending on experience.
  • Benefits Package: Medical, dental, and vision insurance, 403(b) retirement plan, paid time off, bonus program, and more.
  • Growth Opportunities: Career advancement possibilities, professional development programs, and opportunities to make a difference in the world.

Eastern National is an equal opportunity employer and welcomes applications from diverse candidates.



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