Domestic Customer Tracking Specialist
4 days ago
At AIT Worldwide Logistics, we're seeking a highly motivated and detail-oriented Tracking Agent to join our team. As a key member of our operations team, you will be responsible for tracking and tracing shipments with high accuracy, ensuring timely updates and resolving service disruptions.
Key Responsibilities:- Track and trace shipments to ensure proper movement and delivery
- Communicate daily with AIT field offices and agent/carrier networks to ensure on-time performance
- Troubleshoot and resolve service disruptions
- Maintain familiarity with conditions that require special services and ensure accurate data entry of these costs
- Answer departmental phone lines and emails
- Cultivate and foster trusting relationships with AIT's agent/carrier networks
- High school diploma or equivalent required
- Associates degree in Business, Logistics, or Supply Chain preferred
- Minimum of 1 year customer service or tracking experience in a freight forwarding environment
- Prior experience working with AS400 a plus
- Knowledge of U.S. geography and airport codes a plus
- Basic to intermediate PC skills
- MS Office
- Ability to effectively prioritize and manage time and tasks
- Detailed oriented
- Excellent organizational, problem-solving, and analytical skills
- Competitive base compensation
- Bonus opportunities based on achievement of business and/or individual performance metrics
- Comprehensive benefits package, including medical, prescription, health savings account, flexible spending accounts, dental, vision, life, AD&D, disability, supplemental health, employee support program, paid parental leave, pet insurance, 401(k), and tuition reimbursement
- Up to 10-20 days of vacation, 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays annually
At AIT Worldwide Logistics, we're committed to building a diverse and inclusive team that reflects the communities we serve. We're an equal opportunity employer and welcome applications from all qualified candidates.
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