Domestic Customer Tracking Specialist

4 days ago


Palatine, Illinois, United States AIT Worldwide Logistics Full time
Domestic Customer Tracking Agent I

At AIT Worldwide Logistics, we're seeking a highly motivated and detail-oriented Tracking Agent to join our team. As a key member of our operations team, you will be responsible for tracking and tracing shipments with high accuracy, ensuring timely updates and resolving service disruptions.

Key Responsibilities:
  • Track and trace shipments to ensure proper movement and delivery
  • Communicate daily with AIT field offices and agent/carrier networks to ensure on-time performance
  • Troubleshoot and resolve service disruptions
  • Maintain familiarity with conditions that require special services and ensure accurate data entry of these costs
  • Answer departmental phone lines and emails
  • Cultivate and foster trusting relationships with AIT's agent/carrier networks
Requirements:
  • High school diploma or equivalent required
  • Associates degree in Business, Logistics, or Supply Chain preferred
  • Minimum of 1 year customer service or tracking experience in a freight forwarding environment
  • Prior experience working with AS400 a plus
  • Knowledge of U.S. geography and airport codes a plus
  • Basic to intermediate PC skills
  • MS Office
  • Ability to effectively prioritize and manage time and tasks
  • Detailed oriented
  • Excellent organizational, problem-solving, and analytical skills
What We Offer:
  • Competitive base compensation
  • Bonus opportunities based on achievement of business and/or individual performance metrics
  • Comprehensive benefits package, including medical, prescription, health savings account, flexible spending accounts, dental, vision, life, AD&D, disability, supplemental health, employee support program, paid parental leave, pet insurance, 401(k), and tuition reimbursement
  • Up to 10-20 days of vacation, 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays annually

At AIT Worldwide Logistics, we're committed to building a diverse and inclusive team that reflects the communities we serve. We're an equal opportunity employer and welcome applications from all qualified candidates.



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