Case Manager

1 week ago

Baltimore, Maryland, United States Global Refuge Full time
Transforming Lives, One Community at a Time

At Global Refuge, we are dedicated to providing comprehensive support services to newly arriving refugees and other Office of Refugee Resettlement (ORR) eligible populations or asylum seekers. As a Case Manager, you will play a vital role in helping individuals and families achieve self-sufficiency and integration into their new communities.

Key Responsibilities:
  • Provide culturally and linguistically appropriate client-centered, trauma-informed support.
  • Assist in providing reception services to arriving refugees, including airport pick up, evenings and weekends for these services, and occasional outreach events on Saturdays as needed.
  • Screen and enroll eligible families and individuals.
  • In collaboration with the client, create a service plan to address needs, remove barriers, and achieve self-sufficiency.
  • Consistently review service plan and update throughout the program period.
  • Provide support to meet identified needs, including housing, school enrollment, referral to healthcare, social services, benefits enrollment, and employment, as applicable.
  • Provide employment services, including job readiness training, resume writing assistance, interview preparation, and job placement to program participants.
  • Provide Intensive Case Management services, as applicable, to especially vulnerable individuals enrolled in the program.
  • Maintain regular contact with clients in accordance with program requirement timeframe.
  • Conduct home visits in accordance with program requirements.
  • Ensure the provision of gender-equitable services.
  • Closely monitor service provision to ensure non-duplication with other federally funded programs.
  • Provide interpretation and translation services to program participants, as well as transportation and accompaniment to appointments as required.
  • Provide cross-cultural and enhanced orientation to ensure a smooth process of resettlement.
  • Conduct outreach, engage in public speaking, and ensure those seeking support are connected to services.
  • Conduct outreach to potential employers.
  • Work to connect clients with supportive community networks and systems to remove barriers and ensure self-sufficiency and long-term integration.
  • Maintain up-to-date documentation in the client's case file and online database to ensure services are clearly documented throughout the client's service period.
  • Submit programmatic reports as required.
  • Deliver services in accordance with program guidelines, including R&P, MG, RSS, PC, and AS.
  • Attend stakeholder meetings and work with community partners to learn about resources for newly arriving refugees, other ORR-eligible populations, and/or asylum seekers and make referrals when needed.
  • Cultivate new relationships with service providers, referral partners, and local employers.
  • Coordinate and collaborate with key stakeholders and service providers to ensure that program participants are linked and offered services in a timely manner.
  • Ensure that newly arriving refugees, other ORR-eligible populations, and/or asylum seekers are being served in a linguistically and culturally appropriate manner within the community and provide education and advocacy when necessary.
  • Participate in performance-related goal setting and achievement to meet personal and organizational objectives and goals.
Requirements:
  • A bachelor's degree in social work or behavioral/human services field or two years of experience providing case management and/or social services is preferred.
  • Experience working with refugees, immigrants, or limited English speakers, is highly preferred.
  • Fluency in one of the key languages used by client populations is preferred (includes but is not limited to: Spanish, Arabic, Dari, French, Swahili).
  • Proficient in the use of MS Word, MS Excel, and database programs.
  • Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through with attention to detail.
  • Ability to work as a team member and independently, with a high level of self-motivation.
  • Exceptional interpersonal skills, including keen listening ability and relationship building.
  • Must have reliable transportation, a clean driving record, and valid insurance and be able to travel locally as required.
  • Cross-cultural or international experience preferred.
  • Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners, visiting other sites.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more.

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