Technology Support Specialist
2 weeks ago
A dynamic and challenging role that combines comprehensive technical support for the company with instructional training on 802.11 (WiFi) technology to clients.
This position will spend approximately 75% of its time delivering IT support services, addressing PC-related issues, maintaining inventory, managing network infrastructure, and ensuring server room management.
The remaining 25% of the time will be devoted to teaching students on 802.11 technical topics in a classroom, vehicle, and scenario-based training environment.
Travel may be required, with an estimated 25% or more of the time spent away from the office.
Duties & Responsibilities:IT Support Services:
- Provide expert assistance with PC-related issue resolution.
- Maintain accurate inventory and perform timely updates.
- Manage and maintain network infrastructure, including routers, switches, firewalls, and load balancers.
- Set-up and maintain an LDAP server for user accounts.
- Configure and maintain Virtual Machine servers.
- Ensure seamless server room management, including backups, updates, and security patches.
- Implement shared file storage solutions with user access controls.
- Define and manage user permissions for file shares.
- Offer support for employee desktops and laptops, including OS installation, updates, and troubleshooting.
Instructional Duties:
- Teach clients on 802.11 technical topics, including Kali/Linux, Kismet, Wireshark, Aircrack Suite, and Packet Data Analysis.
- Cover Applied Computers and Networking, encompassing Computer Hardware, System hardware, Packet Data Layers, Network Cables and connectors, and VPN Setup.
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