Technology Support Specialist

2 weeks ago


Mooresville, North Carolina, United States Emerging Technology Support, LLC Full time

A dynamic and challenging role that combines comprehensive technical support for the company with instructional training on 802.11 (WiFi) technology to clients.

This position will spend approximately 75% of its time delivering IT support services, addressing PC-related issues, maintaining inventory, managing network infrastructure, and ensuring server room management.

The remaining 25% of the time will be devoted to teaching students on 802.11 technical topics in a classroom, vehicle, and scenario-based training environment.

Travel may be required, with an estimated 25% or more of the time spent away from the office.

Duties & Responsibilities:

IT Support Services:

  • Provide expert assistance with PC-related issue resolution.
  • Maintain accurate inventory and perform timely updates.
  • Manage and maintain network infrastructure, including routers, switches, firewalls, and load balancers.
  • Set-up and maintain an LDAP server for user accounts.
  • Configure and maintain Virtual Machine servers.
  • Ensure seamless server room management, including backups, updates, and security patches.
  • Implement shared file storage solutions with user access controls.
  • Define and manage user permissions for file shares.
  • Offer support for employee desktops and laptops, including OS installation, updates, and troubleshooting.

Instructional Duties:

  • Teach clients on 802.11 technical topics, including Kali/Linux, Kismet, Wireshark, Aircrack Suite, and Packet Data Analysis.
  • Cover Applied Computers and Networking, encompassing Computer Hardware, System hardware, Packet Data Layers, Network Cables and connectors, and VPN Setup.


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