Experienced Automotive Collision Repair Manager
4 weeks ago
About the Role
DARCARS Automotive Group is seeking a skilled Body Shop Manager to lead our team in delivering exceptional customer service and achieving sales growth. As a key member of our team, you will be responsible for developing business through insurance adjusters, customers, and other sources to achieve a projected sales volume.
Key Responsibilities
- Develop and implement strategies to increase sales growth, overall gross profit, and employee retention
- Set standards, communicate, and establish goals to ensure and develop action plans to facilitate improvement of business performance
- Establish and maintain good working relationships with insurance adjusters and customers
- Monitor parts department orders to ensure timely parts availability
- Monitor progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed
- Hire, train, motivate, and monitor the performance of all body shop employees
- Promote a team environment, communicate effectively with technicians, estimators, body shop staff, and regional management
- Continually improve the skill level of all personnel by facilitating training opportunities and on-the-job mentorship
- Maintain the department's safety according to applicable requirements and published procedures, including local ordinances, for dealership associates, customers, vendors, and visitors
- Understand and complete required training for compliance with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
- Establish and maintain good working relationships with customers to encourage repeat and referral business
- Ensure that customer concerns and inquiries are handled immediately and according to company guidelines
- Maintain high-quality service repairs
- Maintain manufacturer and ICAR certifications for the shop
- Stay current on new information technologies to improve business and efficiencies
Requirements
- Proven track record of successful leadership and management performance
- Strong interpersonal & communication skills
- Minimum of 5-8 years of automotive collision repair experience
- Minimum of 3 years running a body shop preferred
- Proficient in CCC One and Reynolds Ignite a plus
- Proficient in Microsoft Office applications
- Degree in automotive technology, collision repair, or military equivalent experience a plus
- Must be at least eighteen years of age
- Must have a valid Driver's License
- Must be able to pass pre-employment screen (background)
Benefits
- Insurance: medical, vision, dental
- Short-term and long-term disability plans
- Life Insurance
- 401(k)
- Paid Holiday's & PTO
- Employee discounts on vehicle purchases, parts, and service repairs
- Opportunities to join our community service initiatives
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