Experienced Automotive Collision Repair Manager

4 weeks ago


Hyattsville, Maryland, United States DARCARS Automotive Group Full time
Job Overview

About the Role

DARCARS Automotive Group is seeking a skilled Body Shop Manager to lead our team in delivering exceptional customer service and achieving sales growth. As a key member of our team, you will be responsible for developing business through insurance adjusters, customers, and other sources to achieve a projected sales volume.

Key Responsibilities

  • Develop and implement strategies to increase sales growth, overall gross profit, and employee retention
  • Set standards, communicate, and establish goals to ensure and develop action plans to facilitate improvement of business performance
  • Establish and maintain good working relationships with insurance adjusters and customers
  • Monitor parts department orders to ensure timely parts availability
  • Monitor progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed
  • Hire, train, motivate, and monitor the performance of all body shop employees
  • Promote a team environment, communicate effectively with technicians, estimators, body shop staff, and regional management
  • Continually improve the skill level of all personnel by facilitating training opportunities and on-the-job mentorship
  • Maintain the department's safety according to applicable requirements and published procedures, including local ordinances, for dealership associates, customers, vendors, and visitors
  • Understand and complete required training for compliance with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
  • Establish and maintain good working relationships with customers to encourage repeat and referral business
  • Ensure that customer concerns and inquiries are handled immediately and according to company guidelines
  • Maintain high-quality service repairs
  • Maintain manufacturer and ICAR certifications for the shop
  • Stay current on new information technologies to improve business and efficiencies

Requirements

  • Proven track record of successful leadership and management performance
  • Strong interpersonal & communication skills
  • Minimum of 5-8 years of automotive collision repair experience
  • Minimum of 3 years running a body shop preferred
  • Proficient in CCC One and Reynolds Ignite a plus
  • Proficient in Microsoft Office applications
  • Degree in automotive technology, collision repair, or military equivalent experience a plus
  • Must be at least eighteen years of age
  • Must have a valid Driver's License
  • Must be able to pass pre-employment screen (background)

Benefits

  • Insurance: medical, vision, dental
  • Short-term and long-term disability plans
  • Life Insurance
  • 401(k)
  • Paid Holiday's & PTO
  • Employee discounts on vehicle purchases, parts, and service repairs
  • Opportunities to join our community service initiatives


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