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Patient Services Coordinator

2 months ago

Haverhill, Massachusetts, United States OneOncology Full time

At OneOncology, our commitment is to provide exceptional and empathetic cancer care tailored to our community's needs.

Position Overview:

The Front Desk Receptionist plays a crucial role in ensuring a welcoming environment for patients and visitors, adhering to HIPAA regulations and organizational protocols. This position involves providing essential information regarding clinic operations and appointments while facilitating communication across various departments. The receptionist is also responsible for updating patient records and assisting with the completion of necessary documentation.

Key Responsibilities:

  • Manage incoming calls, screen inquiries, relay messages, and warmly greet visitors.
  • Enhance accuracy and efficiency in front desk operations and documentation.
  • Register patients in accordance with established protocols.
  • Clarify clinic policies to patients while managing incoming and outgoing communications.
  • Assist patients in accurately filling out required forms and documents.
  • Handle and oversee the flow of information from healthcare providers and institutions.
  • Uphold client privacy and dignity, ensuring confidentiality at all times.
  • Organize and maintain necessary forms and office supplies for front desk functions.
  • Schedule follow-up and treatment appointments as needed.
  • Provide support at satellite locations and assist other clinics when required.
  • Contribute to the training of front desk personnel.
  • Additional duties may be assigned to further our mission of delivering high-quality and compassionate cancer care.
Qualifications and Skills:
  • High school diploma is mandatory.
  • At least one year of experience in a customer service role, preferably in a healthcare setting with familiarity in office equipment.
  • Strong customer service orientation.
  • Excellent telephone communication skills.
  • Ability to engage effectively and supportively with individuals from diverse backgrounds.
  • Understanding of patient billing processes.