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Vehicle Condition Assessor

2 months ago

Cleveland, Ohio, United States CarMax Full time
Job Summary

The Vehicle Condition Assessor plays a vital role in delivering exceptional customer experiences by accurately collecting, recording, and communicating information about customer appraisals to Buyers, Sr. Buyers, and Purchasing Managers for analysis.

Key Responsibilities
  • Conduct thorough vehicle condition assessments, collecting and recording all required information, including cosmetic and mechanical conditions, options, and more.
  • Accurately option vehicles during assessments and inventory management.
  • Perform high-quality and timely imaging of Retail and Wholesale vehicles for CarMax websites.
  • Complete vehicle secures, verifying appraisal entry information for any discrepancies.
  • Assist the Merchandising Department with maintaining inventory and executing customer transfers.
  • Partner with Inventory and Sales Departments to conduct lot merchandising, as needed.
  • Assist with on-boarding of new associates and complete assigned tasks independently.
Requirements
  • Deliver exceptional customer service and work collaboratively with other departments to create iconic customer experiences.
  • Ability to follow detailed, standardized processes to complete work.
  • Read, interpret, and transcribe data to maintain accurate records.
  • Multi-task in a high-energy, fast-paced work environment.
  • Speak and listen effectively when dealing with internal and external customers.
Working Conditions

This role requires working in an outdoor environment, potentially in inclement weather conditions, and may involve walking, bending, kneeling, or standing for extended periods.

CarMax is an Equal Opportunity Employer and complies with federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, disability, and other protected characteristics.