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Customer Service Representative

2 months ago

Oceanside, California, United States Planet Fitness Full time
Job Summary

The Overnight Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role requires a high level of customer service skills, with the ability to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

Key Responsibilities
  • Greet and Assist Members
    • Provide exceptional customer service to members, prospective members and guests.
    • Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Facilitate Member Updates
    • Facilitate needed updates to member's accounts.
  • Respond to Member Questions and Concerns
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Maintain Club Cleanliness
    • Assist in maintaining the neatness and cleanliness of the club.
  • Close Shift and Create Bank Deposit
    • Close shift for that business day.
    • Create a bank deposit for next day.
Requirements
  • Customer Service Background
    • Customer service background preferred.
  • Basic Computer Proficiency
    • Basic computer proficiency.
  • Passion for Fitness and Health
    • A passion for fitness and health.
  • Upbeat and Positive Attitude
    • Upbeat and positive attitude.
  • Punctuality and Reliability
    • Punctuality and reliability is a must.
  • Exceptional Customer Service Skills
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong Listener
    • Strong listener with the ability to empathize and problem solve.
  • Diplomacy and Communication
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Education and Age
    • High School diploma/GED equivalent required.
    • Must be 18 years of age or older.
Physical Demands
  • Standing and Walking
    • Continual standing and walking during shift.
  • Talking and Communication
    • Continual talking in person or on the phone during shift.
  • Work Schedule
    • Ability to work 3rd shift (overnights).
  • Lifting and Physical Activity
    • Must be able to occasionally lift up to 50 lbs.
  • Chemical Exposure
    • Will occasionally encounter toxic chemicals during shift.