IT Support Specialist
2 weeks ago
We are seeking a highly skilled and motivated IT Support Specialist to join our team at Mindlance. As a key member of our IT department, you will be responsible for providing top-notch technical support to our internal and external customers.
Key Responsibilities- Monitor and provide support to systems, print servers, applications, and devices administered by Client
- Assist in troubleshooting to resolve incident tickets, media requests, etc.
- Collaborate with cross-functional teams to enhance overall customer experience
- Ensure incidents and requests are handled according to agreed procedures and SLAs
- Prepare services and documents regarding performance for operational effectiveness and improvements
- Develop proactive ways to avoid potential problems and automate maintenance tasks
- Provide backup support to other associates during peak work volumes
- Share knowledge and provide policy input with teammates
- Work with vendors to oversee maintenance and repair efforts to the Fleet, Print & Media Center equipment
- Bachelor's degree or 4 or more years of relevant work experience
- Experience working with media/print environment
- Superior Customer Focus and dedication to meeting expectations and requirements
- Demonstrated verbal and written communication skills
- Solid analytical skills and inductive problem-solving abilities
- Programming and scripting ability preferred
- Organized and able to multi-task
- Basic understanding of ticketing systems and workflow
- Basic experience in multi-platform distributed environment preferable
- Ability to work in a close team environment
- Willingness to work a flexible schedule onsite and virtual environments
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
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