IT Support Specialist

2 weeks ago


St Louis, Missouri, United States Mindlance Full time
Job Summary

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Mindlance. As a key member of our IT department, you will be responsible for providing top-notch technical support to our internal and external customers.

Key Responsibilities
  • Monitor and provide support to systems, print servers, applications, and devices administered by Client
  • Assist in troubleshooting to resolve incident tickets, media requests, etc.
  • Collaborate with cross-functional teams to enhance overall customer experience
  • Ensure incidents and requests are handled according to agreed procedures and SLAs
  • Prepare services and documents regarding performance for operational effectiveness and improvements
  • Develop proactive ways to avoid potential problems and automate maintenance tasks
  • Provide backup support to other associates during peak work volumes
  • Share knowledge and provide policy input with teammates
  • Work with vendors to oversee maintenance and repair efforts to the Fleet, Print & Media Center equipment
Requirements
  • Bachelor's degree or 4 or more years of relevant work experience
  • Experience working with media/print environment
  • Superior Customer Focus and dedication to meeting expectations and requirements
  • Demonstrated verbal and written communication skills
  • Solid analytical skills and inductive problem-solving abilities
  • Programming and scripting ability preferred
  • Organized and able to multi-task
  • Basic understanding of ticketing systems and workflow
  • Basic experience in multi-platform distributed environment preferable
  • Ability to work in a close team environment
  • Willingness to work a flexible schedule onsite and virtual environments
What We Offer

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.


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