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Senior Director of Residential Services

2 months ago

Phoenix, Arizona, United States Native American Connections Full time
Job Title: Senior Director of Residential Services

Native American Connections (NAC) is seeking a dedicated professional to serve as Senior Director of Residential Services. The ideal candidate for this position must be aligned with NAC's environment and culture and focus on fulfilling the NAC's mission, vision, and values.

Job Summary:

The Senior Director of Residential Services is responsible for the daily oversight of the clinical and business operations of the Behavioral Health Residential Facilities and Sober Living Home. The Senior Director of Residential Services also manages contracts, partnerships, and MOUs that directly impact the daily functioning of the site.

Key Responsibilities:
  • Manage the sites in a manner that is consistent with NAC's mission and philosophy and ensures excellent client care and satisfaction.
  • Manage contracts, partnerships, and MOUs that directly impact the daily functioning of the site.
  • Oversee the implementation and full day-to-day operations of residential services including patient flow, process improvement, program development, and administrative supervision of staff.
  • Collaborate with Clinical Directors to review agency-wide clinical training initiatives to identify opportunities for improving outcomes in clinical effectiveness, clinical practice, and standards and enhancing quality and safety outcomes.
  • Provide administrative and clinical leadership to directors and supervisors to support and develop the provision of services, to deliver high-value, culturally relevant, and quality care that is financially feasible and sustainable.
  • Complete regular internal and external reporting for the Board of Directors, contracts, regulatory compliance, and risk management as needed.
Requirements:
  • A minimum of five years of progressively responsible experience as a senior healthcare leader.
  • Must possess a master's degree preferably in counseling, social work, or a related field.
  • Experience collaborating with executive leadership, and playing a key role in the overall development, strategic planning, service delivery, and management of assigned service lines.
  • Experience working effectively with medical and behavioral health staff and providers to design state-of-the-art substance-use residential service delivery models.
  • Ability to innovate in service delivery including the use of alternative approaches.
  • Competence in designing workflows for all assigned service lines to ensure maximum efficiency and billable opportunities as well as ease of access to services for all especially priority populations.
  • Ability to collaborate with the Finance/Billing department on revenue generation, authorizations, contracts, and budget management.
  • Ability to represent NAC and act as liaison to stakeholders such as Phoenix Area Indian Health Services regarding Urban Indian Organizations (UIO) status, AHCCCS, and other third-party payors regarding contracting and reimbursement and other funding sources regarding compliance and meeting deliverables.
  • Ability to represent NAC at the local, tribal, and federal levels by attending networking and educational opportunities and promoting the positive reputation of the organization.
  • Experience overseeing grant-funded clinical initiatives and ensuring quality delivery of services, appropriate and timely reporting.
  • Knowledge of marketing activities that ensure capacity is met and expanded.
  • Facilitation of agency-wide communication and updates on current public health initiatives.
  • Deploys resources efficiently and effectively toward organizational goals, working with staff to recruit and retain highly qualified staff, balance workload and effort, and provide ongoing feedback so that staff can continuously improve their supervision and mentoring skills.
Preferred Qualifications:
  • Working knowledge of and experience in residential substance use treatment.
  • Excellent communication and interpersonal skills.
  • Ability to engage others skillfully.
  • Good steward of the organization's culture and strong community history.

Native American Connections is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equity.