Customer Service Representative

1 day ago

Lorain, Ohio, United States Lorain County Health & Dentistry Full time
Job Title: Call Center Representative

We are seeking a highly skilled and compassionate Call Center Representative to join our team at Lorain County Health & Dentistry. As a key member of our patient care team, you will be responsible for providing exceptional service to patients, providers, and other support staff.

Key Responsibilities:
  • Answer phones and route calls and messages to providers and other staff members efficiently.
  • Schedule patient appointments in accordance with guidelines.
  • Update the Practice Management System (PMS) with accurate patient addresses, phone numbers, and insurance information.
  • Perform patient scheduling by completing accurate phone discussions to obtain demographic, insurance, financial and appointment related information.
  • Build positive relationships with internal and external customers/patients.
  • Prioritize and multi-task to meet the demands of a busy office, including answering a high-volume of phone calls.
  • Demonstrate professional phone etiquette and take complete and accurate phone messages.
  • Maintain accurate records.
  • Comply with HIPAA guidelines at all times.
Requirements:
  • High school diploma or GED.
  • Previous experience as a receptionist, secretary, or call center representative in a medical setting is preferred.
  • Experience in patient scheduling preferred.
  • Ability to demonstrate computer knowledge, including basic Microsoft Office and the ability to navigate and manipulate multiple software applications in a single session.
  • Knowledge of medical terminology preferred.
  • Ability to maintain a calm and professional demeanor and communicate enthusiastically with patients.
  • Ability to be responsive in working with a culturally-diverse patient population.
  • Ability to independently coordinate multiple tasks.
  • Ability to work cooperatively with others.
  • Bilingual Spanish speaking is a plus.
Benefits:
  • Excellent Training and Orientation Program
  • Paid Holidays
  • Generous Paid Time Off (PTO)
  • Health, Dental, and Vision Insurance
  • Prescription Coverage
  • Employer Paid Life Insurance
  • Employer Paid Short- and Long-Term Disability
  • 401(k) Retirement Plan
  • Giving back, outreach, and true advocacy to the patient community we serve.

Lorain County Health & Dentistry is an Equal Opportunity Employer.

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