Customer Service Representative
5 days ago
Transform Banking Experiences
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
Key Responsibilities:
• Provide exceptional customer service in all interactions, ensuring a positive experience for every customer.
• Refer customers to the appropriate business partner for a consultative conversation, leveraging your knowledge of retail products and services.
• Collaborate with Financial Center Manager to ensure efficient operation of the office, including monthly cash counts and FCA requests.
• Maintain a balancing record, identify and correct outages, and assist others as needed.
• Demonstrate sound judgment in decision-making, adhering to established guidelines and procedures.
• Assist in training newly hired Customer Service Representatives.
Requirements:
• High school diploma/GED.
• Extensive cash handling experience.
• In-depth knowledge of retail policies and procedures.
• Ability to interact comfortably and confidently with the public.
• Flexibility in scheduling.
Working Conditions:
Normal office environment with extensive viewing of computer screens.
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