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Bilingual Call Center Representative

2 months ago

Lorain, Ohio, United States Lorain County Health & Dentistry Full time

Job Title: Bilingual Call Center Representative

Job Summary:

We are seeking a highly skilled and bilingual Call Center Representative to join our team at Lorain County Health & Dentistry. As a key member of our patient service team, you will be responsible for providing exceptional customer service to patients, providers, and other support staff. Your primary goal will be to ensure that patients receive timely and accurate information, while also maintaining a positive and professional demeanor.

Responsibilities:

* Answer and route calls and messages to providers and other staff members efficiently
* Schedule patient appointments in accordance with guidelines
* Update the Practice Management System (PMS) with accurate patient addresses, phone numbers, and insurance information
* Perform patient scheduling by completing accurate phone discussions to obtain demographic, insurance, financial and appointment related information
* Build positive relationships with internal and external customers/patients
* Prioritize and multi-task to meet the demands of a busy office, including answering a high-volume of phone calls
* Demonstrate professional phone etiquette and take complete and accurate phone messages
* Maintain accurate records
* Comply with HIPAA guidelines at all times

Requirements:

* High school diploma or GED
* Bilingual Spanish speaking is strongly preferred
* Previous experience as a receptionist, secretary, or call center representative in a medical setting is preferred
* Experience in patient scheduling preferred
* Ability to demonstrate computer knowledge, including basic Microsoft Office and the ability to navigate and manipulate multiple software applications in a single session
* Knowledge of medical terminology preferred
* Ability to maintain a calm and professional demeanor and communicate enthusiastically with patients
* Ability to be responsive in working with a culturally-diverse patient population
* Ability to independently coordinate multiple tasks
* Ability to work cooperatively with others

Benefits:

* Excellent Training and Orientation Program
* Paid Holidays
* Generous Paid Time Off (PTO)
* Health, Dental, and Vision Insurance
* Prescription Coverage
* Employer Paid Life Insurance
* Employer Paid Short- and Long-Term Disability
* 401(k) Retirement Plan
* Giving back, outreach, and true advocacy to the patient community we serve

Equal Opportunity Employer