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Federal Work Study Assistant

2 months ago


Lawrenceville, Georgia, United States InsideHigherEd Full time
Job Summary

The Student Housing Office is seeking a highly motivated and detail-oriented student to serve as a Federal Work Study Assistant - Residence Life. As the first point of contact for visitors, residents, parents, and GGC employees, this student will play a critical role in representing the mission and values of our office.

Key Responsibilities
  • Reception Duties: Provide exceptional customer service, respond to inquiries, and manage front desk operations.
  • Residence Hall Tours: Conduct informative and engaging tours of our residence halls, highlighting the amenities and services available to residents.
  • Issue Resolution: Effectively resolve resident and parent issues via phone, email, and in-person interactions.
  • Event Planning: Assist in planning and executing events, programs, and activities that promote community engagement and resident satisfaction.
  • Administrative Support: Provide administrative assistance to professional staff, including tasks, projects, and special initiatives.
  • Other Duties: Perform other duties as assigned by the Housing Assignment Coordinator or other senior staff members.
Requirements
  • Eligibility: Must have a Federal Work Study award and be in good standing.
  • Academic Status: Must be currently enrolled in a minimum of 6 credit hours and maintain good academic standing for the duration of employment.
  • Conduct: Must be in good conduct standing with the Office of Student Integrity and maintain good conduct for the duration of employment.
  • Confidentiality: Able to handle confidential information with discretion and professionalism.
  • Communication Skills: Strong analytical and customer service skills, with the ability to prioritize effectively and communicate clearly.
Preferred Qualifications
  • Excellent Communication Skills: Excellent verbal and written communication skills, with the ability to professionally interact with families and professional staff members.
  • Technical Skills: Working knowledge of Microsoft Office products, including Word, Excel, and Outlook.
  • Customer Service Skills: Ability to interact with prospective residents and parents on the telephone in a polite and conversational manner.
USG Core Values

The University System of Georgia is comprised of 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

Conditions of Employment

Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation, including a criminal background check, demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.