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Event Coordination Specialist

2 months ago

Grosse Pointe, Michigan, United States Grosse Pointe Yacht Club Full time
Job Overview

Position Title: Catering Coordinator / Intern

Department: Catering

Reports to: Catering Director

Supervises: None

Position Summary: This role is pivotal in promoting and securing the Club's venues for various events, including banquets, meetings, and other rentals, as well as social and corporate gatherings. The Catering Coordinator is responsible for drafting service contracts and collaborating with different departments to ensure seamless execution of events, striving to create unforgettable experiences with a high level of energy and professionalism.

Qualifications:

  • High school diploma or equivalent experience
  • Minimum of two years in a similar role
  • Availability to work scheduled hours, including holidays and weekends as needed
  • Physical capability to lift up to 50 lbs.
  • Ability to perform tasks involving lifting, bending, twisting, reaching, crouching, and crawling
  • Capacity to remain on feet for extended periods

Key Responsibilities:

  • Exemplifying exemplary service by:
    • Upholding the same standards of service and conduct expected of peers
    • Exhibiting effective communication skills across various digital platforms
    • Maintaining a consistently positive and friendly demeanor
    • Collaborating with colleagues to meet team objectives
    • Representing the Club positively in interactions with members and vendors
  • Delivering exceptional service in the following areas:
    • Surpassing the expectations of members and their guests while upholding the Club's high standards
    • Conducting tours and providing recommendations to promote the Club's facilities
    • Communicating effectively and delivering outstanding customer service
    • Managing phone and email communications with staff and vendors
    • Assisting in the development of Banquet Packages
    • Training Banquet Staff on event and catering protocols
    • Coordinating event timelines, pricing, and service details
    • Ensuring food presentation meets quality standards
    • Overseeing event setup and cleanup processes
    • Reviewing event details with the Banquet Operations Director
    • Supervising event execution when necessary
    • Addressing member and guest concerns
    • Maintaining lists of past and potential clients
    • Assisting guests with special requests such as decorations and audio/visual needs
    • Confirming contracts and ensuring accurate record-keeping for all events
    • Providing impeccable service and demonstrating social awareness
    • Evaluating guest satisfaction and responsiveness
    • Continuously seeking to enhance service-related knowledge and skills
    • Maintaining awareness of the needs of members, management, and peers
  • Taking responsibility for departmental operations by:
    • Keeping banquet and storage areas organized and clean
    • Managing inventory, scheduling catering events, and documenting orders
    • Prioritizing and communicating effectively with the Food and Beverage Director and Banquet Staff regarding ongoing projects
  • Performance will be assessed based on:
    • Responsiveness to member needs
    • Professional conduct and language
    • Maintaining hygiene and a professional appearance
    • Adherence to all aspects of this Job Description