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Guest Services Department Manager
2 months ago
Festival Foods is seeking a highly skilled and experienced Guest Services Department Manager to join our team. As a key member of our leadership team, you will be responsible for providing exceptional customer service, leading a team of Guest Services associates, and ensuring a positive shopping experience for our guests.
Key Responsibilities- Lead by Example: Demonstrate a commitment to exceptional customer service and lead by example, ensuring that all Guest Services associates provide a positive and welcoming experience for our guests.
- Team Leadership: Supervise and develop a team of Guest Services associates, providing coaching, training, and feedback to ensure they have the skills and knowledge needed to succeed in their roles.
- Operational Excellence: Oversee the day-to-day operations of the Guest Services department, ensuring that all tasks are completed efficiently and effectively, and that our guests receive a high level of service.
- Customer Feedback: Monitor and respond to customer feedback, using it to identify areas for improvement and implement changes to enhance the shopping experience.
- Inventory Management: Assist with inventory management, including ordering and receiving merchandise, and ensuring that all products are properly stocked and displayed.
- Store Appearance: Maintain the appearance of the store, including the Guest Services area, ensuring that it is clean, organized, and visually appealing.
- Communication: Communicate effectively with all levels of the organization, including store management, associates, and guests, to ensure that everyone is informed and aligned with our goals and objectives.
- Leadership Experience: 1-3 years of leadership experience in a retail or customer service environment.
- Customer Service Skills: Excellent customer service skills, with the ability to provide a positive and welcoming experience for our guests.
- Communication Skills: Strong communication skills, with the ability to effectively communicate with all levels of the organization.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze situations and develop effective solutions.
- Teamwork: Ability to work effectively as part of a team, with a focus on collaboration and mutual respect.
- Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance.
- Opportunities for Advancement: Opportunities for advancement and professional growth, including training and development programs.
- Flexible Scheduling: Flexible scheduling, including the ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
- Associate Discount: An industry-leading 15% discount on all grocery purchases for you and your immediate household.
