Mainframe Operations Lead

4 weeks ago


Los Angeles, California, United States Ensono Full time
Job Summary

We are seeking a seasoned Mainframe Operations Lead to join our team at Ensono. In this role, you will oversee the delivery of high-quality Mainframe Operations services, manage teams, and drive business growth.

About Us

Ensono is a company that unleashes its Associates to Do Great Things – for our clients and for your career. We value flexibility, work-life balance, and offer a range of benefits, including an Unlimited Paid Day Off (PDO) Plan, Two robust health plan options through Blue Cross Blue Shield, 401(k) with a generous company match, Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts.

Responsibilities
  • Manage overall delivery & support process across multiple initiatives to ensure sustainable Mainframe Operations practice which includes automation, process documentation, production support, optimization & monitoring
  • Ensure that the client's infrastructure and its services are up and running meeting predefined SLA
  • Provides technical inputs & guidance for any significant projects
  • Assesses the various risks on delivery and plans to mitigate these risks
  • Escalates issues where necessary provide suggestions/input mitigation for high risk situations
  • Assisting in building capabilities within the portfolio/span of control to meet demands as per the client or stakeholder context
  • Assisting with adjusting the supply (skill and scale) as demand changes
  • Causes an environment and culture of knowledge sharing and re-use
Requirements
  • 10+ years of related experience with a bachelor's degree. Relevant work experience will be considered in place of a bachelor's degree. Or 15+ years as a senior-level operator in an environment that runs large scale Mainframe Operations teams
  • PREFERRED: Understands the competitive landscape from both a business and technical perspective
  • A successful candidate is one who thrives in a fast-paced environment, has customer obsession, thinks big, and knows how to simplify
  • The ideal candidate has strong leadership qualities coupled with technical background in managing various Mainframe Operations technologies, constant thrive for improving user experience, building self service capabilities, love to learn new technologies, passionate about speed of execution
  • Demonstrated success leading Mainframe Operations support teams in a 24/7 mission critical environment
  • Deep understanding and demonstrated ability to adapt to complex business environments and situations
  • Excellent communication (verbal, written and technical translation) skills
  • Experience in maintaining IT Infrastructure policy, programs, procedures, standards as well as adherence to existing Service Level Agreements (SLA's)
Salary

$120,000 - $150,000 per year



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