Network Technology Professional

5 days ago


Pleasanton, California, United States Definitive Networks, Inc. Full time
About the Role
The IT Technician will provide technical support to clients, resolving issues and improving overall system performance. The ideal candidate will have a strong understanding of Windows operating systems and Office 365 applications.

This is a full-time position that offers a competitive salary range of $75,000 to $90,000 per year, depending on experience, plus a quarterly bonus opportunity. We also offer a 4/10 schedule with a rotating day off and the option to join our on-call team with additional compensation.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and remote desktop sessions
  • Diagnose and troubleshoot technical issues using industry-standard tools and techniques
  • Maintain detailed logs of all interactions within our Helpdesk and Project Management System
  • Participate in project planning and execution to improve system performance and reliability


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