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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Representative to join our team at Rose International. As a Representative, you will provide exceptional service to our customers, ensuring timely and efficient resolution of their inquiries and issues.
Key Responsibilities- Process Business Requests: Ensure that all business requests are processed in accordance with government regulations, contract provisions, and internal procedures and controls.
- Provide Outstanding Customer Service: Demonstrate a deep understanding of customer needs and provide timely responses to ensure customer satisfaction.
- Maintain Current Knowledge: Stay up-to-date with contract and product provisions, administration of client products, processing systems, and related federal and state regulations.
- Integrate Lean Methodology: Apply lean principles to daily interactions through problem-solving meetings and team huddles.
- Consult and Interpret Contract Provisions: Provide expert guidance on contract provisions for current and past products and assumed business for policyholders, agents/brokers, and other operating units.
- Language Skills: Bilingual (English/Spanish) required.
- Education: Associates or Bachelor's Degree (or completion of degree before end of contract) preferred.
- Technical Coursework: Participation in technical coursework such as LOMA, CLU, ChFC preferred.
For information on employment benefits, please visit our website. If you have any questions or concerns, please contact our HR Department via our secure website.
