Customer Experience Coordinator
3 weeks ago
We are seeking a highly organized and customer-focused individual to join our team as a Customer Experience Coordinator. In this role, you will be the initial point of contact for our guests, providing top-notch service and ensuring a seamless experience.
Key Responsibilities- Ensure and boost service retention and revenue.
- Field all incoming calls for all nine Kocourek locations and direct guests to the appropriate department promptly.
- Aid guests in scheduling routine services.
- Reach out via call, email, or text to guests who haven't visited for service since their purchase.
- Complete all assigned VIN service retention tasks by the end of each day.
- Send appointment reminders (via call, text, or email) to existing service guests.
- Monitor online chats and schedule service appointments based on guest requests.
- Amplify showroom traffic and support guests in connecting with the relevant sales team.
- Oversee online chats across all websites, ensuring timely follow-up with each guest.
- Manage Google My Business and website maintenance for the designated store.
- Monitor and respond to all GMB reviews.
- Address any social media reviews or comments.
- Regularly review the website for any discrepancies or inaccurate information.
- Assist in event planning and contribute ideas for marketing/social media content (including TikTok, Facebook, Instagram, etc.).
- Assist in capturing videos and photos to complement social media posts.
- Perform other administrative duties as assigned, such as filing, scanning, and shredding.
This is a typical non-smoking office environment.
Requirements- Business casual attire.
- Ability to work in a structured, task-oriented environment.
- Excellent organizational skills.
- Goal-oriented and a team player.
$15-$17/hour.
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