Customer Experience Coordinator

3 weeks ago


Wausau, Wisconsin, United States Kocourek Subaru Full time
Job Title: Customer Experience Coordinator

We are seeking a highly skilled Customer Experience Coordinator to join our team at Kocourek Subaru. As the initial point of contact for our guests, you will play a crucial role in providing exceptional service and driving traffic across all areas of our business.

Key Responsibilities:
  • Ensure and boost service retention and revenue.
  • Field all incoming calls for all nine Kocourek locations and direct guests to the appropriate department promptly.
  • Aid guests in scheduling routine services.
  • Reach out via call, email, or text to guests who haven't visited for service since their purchase.
  • Complete all assigned VIN service retention tasks by the end of each day.
  • Send appointment reminders (via call, text, or email) to existing service guests.
  • Monitor online chats and schedule service appointments based on guest requests.
  • Amplify showroom traffic and support guests in connecting with the relevant sales team.
  • Oversee online chats across all websites, ensuring timely follow-up with each guest.
  • Manage Google My Business and website maintenance for the designated store.
  • Monitor and respond to all GMB reviews.
  • Address any social media reviews or comments.
  • Regularly review the website for any discrepancies or inaccurate information.
Secondary Responsibilities:
  • Assist in event planning and contribute ideas for marketing/social media content (including TikTok, Facebook, Instagram, etc.).
  • Assist in capturing videos and photos to complement social media posts.
  • Perform other administrative duties as assigned, such as filing, scanning, and shredding.

Work Environment: Typical non-smoking office environment.

Physical Demands: None.

Hours: Monday - Saturday, up to 40 hours per week. Shifts may range from 8:30 am to 5 pm or 9:30 am-6 pm, including a Saturday shift on a rotational basis. Saturday hours conclude at 4 pm.

Wage: $16-$17/hour.

Attire: Business Casual.

Kocourek Subaru is an equal opportunity employer and does not discriminate in hiring or employment based on race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.



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