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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Pestban. As a key member of our service delivery team, you will be responsible for providing exceptional service to our customers over the phone, ensuring their needs are met and exceeded.
Key Responsibilities:- Manage a high volume of customer communications through incoming calls, emails, and online interactions.
- Answer customer inquiries, resolve service problems, and provide solutions to ensure satisfactory resolution.
- Use software systems to research, route, and process calls successfully.
- Organize and schedule service appointments, set up, adjust, and terminate services as needed.
- Communicate with field services personnel, managers, and other department team members daily.
- Excellent phone interaction skills and active listening.
- Exceptional organizational skills, superb accuracy, and attention to detail.
- Outstanding verbal and written communication and interpersonal skills.
- Ability to collaborate with other departments to ensure customer satisfaction.
- Proficient with Microsoft Office Word, Outlook, and Excel.
- Competitive hourly compensation.
- 401(k) Savings Plans.
- Life insurance and short-term disability (100% company paid).
- Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options.
- Paid time off.
- A peer-to-peer employee recognition program.
- Opportunities for advancement.
Pestban is a global pest control organization committed to providing industry-leading, sustainable integrated pest management solutions. We value communication, teamwork, dependability, innovation, growth, technology, and integrity.
We are an equal opportunity employer and welcome applications from diverse candidates. Our hiring process includes a short phone interview, in-person interview, and background check.
