Program Manager

1 month ago


Troy, Michigan, United States Empire Electronics Inc Full time
Job Overview

Empire Electronics Inc is seeking a highly skilled Program Manager to lead our customer-facing teams and drive business growth. As a key member of our management team, you will be responsible for managing all aspects of assigned customers, including team leadership, resource management, and launch planning.

Key Responsibilities:

  • Lead the Customer Support team to ensure timely and effective support to customers.
  • Manage resources to ensure on-time, on-budget job launches.
  • Collaborate with customers to ensure launch timing meets their expectations.
  • Assign resources for customer requests and follow up with the Customer Support team to completion.
  • Provide requested reports to upper management using effective communication techniques.
  • Prepare weekly program management reports for the President and high-level managers.
  • Prepare weekly new sales reports for the Chief Financial Officer and Sales Account Managers.
  • Coordinate with the Production Scheduling team to prepare for future SOPs and purchasing of raw materials.
  • Monitor the Customer Support team for continuous improvement.
  • Act as the primary customer contact for commercial and engineering issues.
  • Provide sales support, including making sales calls with salesmen, seeking new opportunities, and managing customer orders.
  • Liaise between the plant and the customer to support plant objectives and customer objectives.

Requirements:

  • Prior program management experience.
  • Knowledge of APQP.
  • Willingness to travel.

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