Transplant Patient Care Specialist
6 days ago
The Transplant Patient Assistant plays a vital role in the Transplantation Institute, working under the supervision of the Kidney, Pancreas, and Transplant physicians and physician extenders. This position reports to the Director and is responsible for providing exceptional patient care and administrative support.
Key Responsibilities:- Cares for patients within the scope of practice for a medical assistant, including obtaining new patient demographic, financial, and medical information, scheduling initial appointments, preparing patients for examination, and obtaining authorizations for tests and procedures.
- Triages calls and concerns from patients and healthcare professionals, participates in the department Performance Improvement program, and directs the flow of patients in the evaluation clinic.
- Obtains medical records for clinic chart and enters data in the transplant database, utilizing interpersonal skills to maximize excellence in customer service, safe patient care, and professionalism.
- Contributes to a work environment of caring and cooperation among a culturally diverse workforce and patient population, providing services for both the LLUMC and LLUCH hospitals.
- High School Graduate or GED required.
- Completion of a Certified Medical Assistant or Licensed Vocational Nursing (LVN) program required (in progress with quarterly reports is acceptable).
- Medical Assistant or LVN training required. Minimum one year of previous clinical experience preferred.
- Able to write legibly, speak in English with professional quality, and use computer, printer, and software programs necessary to the position.
- Able to communicate in both English and Spanish preferred; relate positively, effectively, and professionally with others; be assertive and consistent in following policies, work calmly, and respond courteously when under pressure.
- Able to communicate effectively in English in person, in writing, and on the telephone; follow directions; perform basic math functions; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; recall information with accuracy; pay close attention to detail; function within scope of practice.
- Medical Assistant Certification or LVN license required. Basic Life Support (BLS) certification required.
Loma Linda University Medical Center is committed to continuing the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork, and wholeness.
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