Business Operations Manager
4 weeks ago
This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.
Key Responsibilities:
• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
• Assist with inventory and controlling expenses
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
• Maintain a safe, clean and secure environment for all guests and staff
Requirements:
• 1+ year supervisory or management experience required
• Brand Ambassador and Culture Champion
• Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
• Professional grooming and conduct must be constantly displayed to set an example for staff
• Adaptability, flexibility, general enthusiasm for the business
• Ability to establish working relationships with all employees, management, and vendors
• Appreciation of diversity (thought, ethnic, gender, etc.)
• Must be able and willing to work weekends, evenings and holidays
About Urban Air:
Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.
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