Business Operations Manager

4 days ago


Aurora, Colorado, United States Urban Air Adventure Parks Full time
Operations Leadership Role

This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.

Key Responsibilities:
• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
• Assist with inventory and controlling expenses
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
• Maintain a safe, clean and secure environment for all guests and staff

Requirements:
• 1+ year supervisory or management experience required
• Brand Ambassador and Culture Champion
• Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
• Professional grooming and conduct must be constantly displayed to set an example for staff
• Adaptability, flexibility, general enthusiasm for the business
• Ability to establish working relationships with all employees, management, and vendors
• Appreciation of diversity (thought, ethnic, gender, etc.)
• Must be able and willing to work weekends, evenings and holidays

About Urban Air:
Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

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