IT Support Specialist

1 week ago


Burlingame, California, United States Trick Dog Technology Full time
IT Support Specialist

We are seeking a highly motivated and customer-focused IT Support Specialist to join our team at Trick Dog Technology. This role involves providing exceptional technical assistance to our CEO and their executive staff.

Key Responsibilities:

  • Provide prompt and effective technical support to the CEO and their staff, including troubleshooting hardware, software, and network connectivity issues.
  • Manage and maintain AV equipment in conference rooms and executive offices, ensuring seamless operation for meetings and presentations.
  • Offer expert support for video conferencing platforms like Zoom and Google Meet, including setup, configuration, and troubleshooting.
  • Assist with onboarding new executive staff members, setting up their devices, and providing training on relevant technologies.
  • Manage and maintain executive devices (Mac and Windows laptops, smartphones, tablets) using tools like Azure, Intune, and Okta.
  • Support printing and scanning needs, including troubleshooting HP Smart Printers.
  • Stay up-to-date on the latest technology trends and best practices to provide proactive recommendations and support.
  • Maintain a high level of confidentiality and professionalism when handling sensitive information and interacting with executive staff.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • 3+ years of experience in IT support, preferably in an executive or VIP environment.
  • Strong knowledge of Mac and Windows operating systems, including troubleshooting and configuration.
  • Expertise in AV technologies and video conferencing platforms (Zoom, Google Meet).
  • Experience with Azure, Intune, Okta, and other enterprise IT management tools.
  • Excellent communication and interpersonal skills, with the ability to build relationships with executive staff.
  • Ability to work independently and as part of a team, prioritize tasks, and meet deadlines.
  • Strong problem-solving and analytical skills, with a focus on providing exceptional customer service.


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