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Commercial Pest Control Specialist

2 months ago

Boise, Idaho, United States Sprague Pest Solutions Full time
About the Role

The Commercial Pest Control Technician (Route Manager) is a key member of our team at Sprague Pest Solutions. This role is responsible for managing a dedicated route of commercial clients, providing pest control and inspection services according to established standards for timeliness and quality.

Key Responsibilities
  • Manage a dedicated route of commercial clients, delivering exceptional service in a professional, safe, friendly, and cordial manner.
  • Participate in training and certification programs, then apply knowledge to locate, identify, destroy, control, and repel pests.
  • Partner with clients and technical specialists to solve complex pest problems.
  • Provide proactive, knowledgeable guidance to customers, effectively communicating options and recommendations for managing new or complex pest problems.
  • Provide exceptional service, aiming to exceed client expectations in every interaction.
  • Set up, monitor, and tear down equipment for new installations and specialized treatments.
  • Respond quickly and professionally to client complaints and service requests.
  • Work a flexible schedule as needed to meet client expectations, managing schedule and route to address urgent and unscheduled services in a timely manner.
  • Drive and maintain a clean, safe, and well-organized company service vehicle according to Sprague and DOT standards.
  • Maintain proper inventory of tools, equipment, and materials in company vehicle.
  • Seek out opportunities to grow accounts and branch sales by asking for referrals, speaking with clients about add-on services, products, and equipment, and logging leads for the sales team.
Requirements
  • Ability to communicate effectively verbally and in writing with customers, peers, and managers.
  • Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines.
  • Ability to adapt quickly and work effectively in varying environments and job site conditions.
  • Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate.
  • Attention to detail and ability to recognize and correct errors and inconsistencies.
  • Ability to navigate conflict, recommend options, and facilitate solutions that best serve the client and the company's objectives and values.
  • Proficiency in computer software and systems, including Microsoft Office (Word, Excel, Outlook), scheduling and mapping software, smartphone applications, and web-based portals; ability to learn new software quickly.
  • Ability to travel overnight 3 nights per month.