Operations Manager

6 days ago


Toms River, New Jersey, United States Dealer Retention Services Full time
Job Overview

We are seeking an Operations Manager to oversee the activities of our service team.

The ideal candidate will have previous experience in customer service or a related field and possess strong leadership qualities.

The estimated salary for this position is $55,000 - $65,000 per year, depending on location and experience.

Responsibilities
  • Supervise a team of service representatives to ensure optimal efficiency
  • Adjust daily schedules to meet business needs
  • Train and evaluate employees to improve performance
  • Track monthly results to inform business forecasting
  • Resolve escalated customer complaints promptly and professionally

Requirements

  • Previous experience in customer service or a related field
  • Ability to thrive in a fast-paced environment
  • Excellent written and communication skills
  • Strong leadership qualities and decision-making abilities
Company Description

Dealer Retention Services is a call center supporting multiple dealerships across the USA.


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