Service Operations Manager

3 weeks ago


Toms River, New Jersey, United States Dealer Retention Services Full time
Job Description

We are seeking an experienced Service Operations Manager to join our team. The successful candidate will have previous experience in customer service or related fields and excellent leadership qualities.

Responsibilities:

  • Supervise a team of customer service representatives
  • Adjust daily schedules to optimize efficiency
  • Train and evaluate employees
  • Track monthly results and trends
  • Resolve escalated customer complaints

Required Skills:

  • Leadership skills
  • Communication skills
  • Problem-solving skills
  • Time management skills

Salary: $65,000 - $85,000 per year

Location: Call center for multi-dealerships in the USA



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